Refund policy

BuyNest Store

🔁 Return Policy

  • Return window: Items can be returned within 7–30 days of delivery (choose your timeframe).
  • Condition: Products must be unused, in original packaging, and in the same condition as received.
  • Proof of purchase: A receipt or order confirmation is required.

Non-returnable items

  • Perishable goods (food, flowers, etc.)
  • Personal care items (if opened)
  • Clearance or final-sale items
  • Gift cards

💸 Refund Policy

  • Once your return is received and inspected, you’ll be notified of approval or rejection.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Shipping fees are usually non-refundable unless the return is due to our error.

🔄 Exchanges

  • We only replace items if they are defective, damaged, or incorrect.
  • Contact support within 48–72 hours of receiving the item to request an exchange.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a trackable shipping service.

📩 How to Request a Return

  1. Email or contact customer support with your order number
  2. State the reason for return
  3. Follow instructions provided (shipping label, return address, etc.)

⚠️ Late or Missing Refunds

  • Check your bank or card provider first
  • Contact your payment provider
  • If still unresolved, reach out to support